Why Choose Us
Your business depends on your IT systems.
Here are the reasons why you can depend on USM Technology to help optimize, streamline, and secure your technology.
We Are Your One Stop Shop
We can support all aspects of your IT infrastructure, including help desk support, cybersecurity, compliance, hardware and software management, maintenance, renewals, and technology vendor relationships.
We Are Business Savvy
We design, evaluate, and cost-justify technology solutions from a thorough understanding of the business benefit for your company.
We Are Proactive
Rather than putting out fire after fire, our service philosophy is proactive. With state-of-the-art network monitoring and management, we manage your network 24/7 to identify and address issues BEFORE they become problems.
We Don't Speak Geek
You deserve to have your questions answered in plain English. Our technicians will clearly explain what is happening, so your staff understands.
USM Technology has been in business since 2010, a respected leader in the industry. Our proudest accomplishment is the relationships we maintain with our long-term clients, who put their trust in us year after year.
We guarantee our team has the expertise to help your staff stay productive. We provide our technicians with continuing education opportunities to allow them to stay current with the latest technology.
Our Quick Response
A team member will answer your call in 60 seconds or less, guaranteed! We are ready to log into your PC or server remotely so we can begin resolving nearly every issue without delay.
Our Cybersecurity Expertise
Our team understands the importance of protecting your critical data from cybercriminals, and we have the tools and experience to protect your organization.
Our Comprehensive Project Management
Our extensive experience managing complex projects means we will handle every detail and coordinate all vendors so you can rest assured that your project will be completed on time and within budget.
Our 100% Satisfaction Guarantee
We want you to be completely satisfied with our services. We will do whatever it takes to exceed your expectations. No hassles, no problems.
Your Satisfied or
We are extremely proud that our customers are satisfied with their support 98% of the time. So, if you or your staff are ever dissatisfied with ANY service experience for ANY reason, just let us know. We will work with you to correct the issue. If we cannot resolve the issue to your complete satisfaction, we will issue you a $200 credit on your next invoice. All we ask that you email the details to email@example.com within 72 hours of the unsatisfactory service experience.
60 seconds or
We know that time is money for your business, so for our Managed and Co-Managed IT Services clients, we guarantee that when you or your staff call our helpdesk during business hours, you will be speaking with one of our staff in 60 seconds or less. If that's not the case, we will issue you a $100 credit on your next invoice. So, if you experience ANY delay in reaching our support team, just email firstname.lastname@example.org and request your $100 credit.
Microsoft Cloud Services
99.9% Uptime GUARANTEE
Microsoft offers 99.9% uptime via a financially backed service level agreement. If a customer experiences monthly uptime with any of Microsoft's cloud offerings less than 99.9% [this means any service disruption that lasts longer than 43.8 minutes/month], Microsoft compensates that customer through service credits. If you feel a service disruption exceeded this time frame, just email the details to email@example.com and request the service credit. We will take care of the rest.