Select Your Support Path

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Standard Support

Submit a Standard Support Request

​Support During Normal Business Hours
(7am-6pm, Monday - Friday)

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Email: helpdesk@usmtechnology.com
Dallas: (469)-551-9922 | Houston: (832)-968-6664 

Request Support:
Anytime

Desired Response:
Within Support Hours

Support Callback:
During Support Hours

Submit a request at any time to be worked during standard support hours

*Included in Support Agreement

After-Hours Support

Submit An After-Hours Support Request

Support Outside of Normal Business Hours
(Weekends and After Business Hours)

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Email: ahsupport@usmtechnology.com

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Request Support:
Outside Support Hours

Desired Response:
As Soon As Possible

Support Callback:
Within 60 Minutes

Submit a request outside of standard support hours that requires same-day attention

*Additional Support Fees May Apply

Emergency Support

Submit An Emergency Support Request

Emergency and Business Down Scenarios
(Business Critical Systems)

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Email:emergency@usmtechnology.com

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Request Support:
Anytime

Desired Response:
Immediate

Support Callback:
Within 15 Minutes

Submit a request at anytime when the overall business is significantly impacted

*Additional Support Fees May Apply

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​Support Team Phone Numbers
 
Dallas: 469-551-9922
 ​Houston: 832-968-6664​

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