USM TECHNOLOGY
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Select Your Support Path


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Standard Support

Submit a Standard Support Request
​Support During Normal Business Hours
(7am-6pm, Monday - Friday)

Email: helpdesk@usmtechnology.com
Dallas: (469)-551-9922 | Houston: (832)-968-6664 

Request Support:
Anytime

Desired Response:
Within Support Hours

Support Callback:
During Support Hours

Submit a request at any time to be worked during standard support hours

*Included in Support Agreement
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After-Hours Support

Submit An After-Hours Support Request
Support Outside of Normal Business Hours
(Weekends and After Business Hours)

Email: ahsupport@usmtechnology.com

​
Request Support:
Outside Support Hours

Desired Response:
As Soon As Possible

Support Callback:
Within 60 Minutes

Submit a request outside of standard support hours that requires same-day attention

*Additional Support Fees May Apply
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Emergency Support

Submit An Emergency Support Request
Emergency and Business Down Scenarios
(Business Critical Systems)

Email:emergency@usmtechnology.com

​
Request Support:
Anytime

Desired Response:
Immediate

Support Callback:
Within 15 Minutes

Submit a request at anytime when the overall business is significantly impacted

*Additional Support Fees May Apply


​Support Team Phone Numbers
 
Dallas: 469-551-9922
 ​Houston: 832-968-6664​

Office Locations
DALLAS OFFICE
202 S. Austin Drive
Allen, Texas 75013
​Map

HOUSTON OFFICE
2929 Allen Parkway
Houston, Texas 77019
Map

Telephone

Dallas: 
214-390-9252 (Sales/Finance)
461-551-9922 (Support)
​
Houston: 
​832-975-0035 (Sales/Finance)
​832-968-6664 (Support)

Hours

Monday - Friday (7:00 am - 6:00 pm)

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Privacy Policy
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  • About Us
    • Who We Are
    • Testimonials
    • Our Referral Program
    • Locations >
      • Dallas/Fort Worth TX
      • Houston TX
    • Careers
  • Services
    • Flexible IT Solutions >
      • Servers & Networks
      • IT Projects
      • Microsoft Cloud
      • License Management
    • Cybersecurity >
      • 1 Day Deep Dive
      • Penetration Test
      • Cyber Incident Response Workshop
      • vCSO
      • Advanced Security 2023
      • Cyber Projects
      • Compliance
  • Resources
    • Cyber Storm Book
    • Incident Response Guide
    • Free 15 Minute Consult
    • Phishing Simulation
    • Dark Web Scan
    • USM Blog
  • Client Portal
  • Contact Us